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Returns & Refund Policy

  /  Returns & Refund Policy

Returns & Refund Policy

In an effort to meet the expectations of our customers regarding the products they purchase from “Running in Cyprus / The Shop” we offer the possibility of returning all products for exchange or full refund within 10 calendar days from the date of delivery of the products based on writing receipt, provided that they fulfill the following conditions.

Please note that:

  • We reserve the right to reject returned products which are not returned in accordance with the terms of the return policy listed below.
  • Also you may be asked to pay the shipping cost of such goods that will be returned back to you in the event of non-conformity.

The following conditions must be met in order to return product to “Running in Cyprus / The Shop”:

  • The application for refund exchange not exceeding 10 working days from the delivery date
  • All returns and exchanges must be received in the original condition that you received the product, without signs of wear and in resale condition.
  • The product must have all labels and accompanying tags of the manufacturer that it had when bought, as well as the packaging (i.e. shoebox) that accompanies it.

If the product complies with the criteria above, feel free to send it back to us for replacement or refund. Otherwise, we reserve the right not to accept the refund.

Please remember that we can move to a refund if the returned products meets all the above requirements and are suitable for re-sale condition.

To return a non-defective product and exchange with another one the expenses are covered by “Running in Cyprus / The Shop”. Note that returning of a non-defective product can be done only once.

The return of non-defective product takes place after the communication with “Running in Cyprus / The Shop” by sending e-mail to info@runningincyprus.com to inform you how to return the product.

The return of non-defective product and refund to the customer as well as the original shipping costs charged to the customer and deducted from the amount to be refunded.

For the return of non wrong, non damaged or otherwise non-defective product for a refund, the customer assumes the shipping cost of return.

The customer is always responsible for the shipping of the product back to our offices, due to the fact that the “Running in Cyprus / The Shop” as a receiver is not able to search your package to any mailing / shipping.

DEFECTIVE PRODUCTS

“Running in Cyprus / The Shop” accepts the responsibility of shipping incorrect or defective product which should be reported and returned within 10 working days from the day of delivery of the products based on the documents received by sending e-mail to info@runningincyprus.com. The replacement is done at no cost to the recipient or a full refund if not agreed to any replacement.

• The application for refund and exchange cannot exceed 10 working days from the delivery date based on the documents received and made by sending e-mail to info@runningincyprus.com

• All returns and exchanges must be received in the original condition that you received the product, without signs of wear.

• The product must have all labels and accompanying tags of the manufacturer that it has when bought, as well as the packaging (i.e. shoebox) that accompanies it.

We will refund all the money in the same form of payment initially used.

We recommend that you use registered post to send your goods back to us, especially if the value of the product is great. We cannot accept the responsibility of returned products that are lost during the return.

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